Elevating ServiceNow Experience at Sommet Education
In the ever-evolving landscape of business operations, visibility, and growth are paramount.
The challenge
For Sommet Education, a company with approximately 1000 employees across various global locations, including Switzerland, Spain, the UK, France, India, and South Africa, optimizing their ServiceNow environment became a primary focus.
Its previous experiences with other ServiceNow providers presented challenges in terms of communication and resource allocation.
With a desire for a more collaborative and efficient approach, Frédéric Sabalette, IT Service Management Lead, sought a partner who could align with their vision and drive success. Sabalette explains, “Last year was the first time in three years that we genuinely invested in ServiceNow enhancements and major developments."
Company
Sommet Education
Industry
Education
Headquarters
Switzerland
Employees
1,000
Frédéric SABALETTE
IT Service Manager
"Atlafy helps us get the most out of the platform"
The Atlafy solution
Atlafy's cultural alignment, ServiceNow knowledge, proactivity, and stable resources made them an ideal fit for Sommet Education, resulting in a significant shift in communication and stability.
Key success factors
Stability & Consistency
Long-term collaboration with Atlafy ensured stability, eliminating challenges associated with rotating project managers and consultants.
Fluent Communication
Weekly synchronization calls enhanced collaboration, providing Sommet Education with a clear and consistent communication channel.
Flexibility & Agility
Atlafy's flexibility in adapting to Sommet Education's needs and agile work methodology allowed for efficient budget utilization and resource management.
Geographical Alignment
Atlafy's resources in Spain provided the company with a cultural and geographical fit, easing collaboration.