By streamlining incident management process

Equips your IT team with the tools to swiftly identify and address incidents, minimize downtime and ensure a seamless operation.

To your internal customers

Whether they are in the office or working remotely, you can ensure that users can easily find solutions to their questions, request services, and resolve issues independently

With actionable data

You can optimize resource allocation, enhance service quality, and ensure that every decision is backed by a deep understanding of your IT landscape

to manage all your customer services data and processes

to make more informe decisions

to coordinate internal activities that relate to your customers

A single, unified system to oversee and manage an organization's policies, controls, and compliance measures.

Accurately identify, access, monitor and manage risks real time. ServiceNow IRM combines risk methodologies to determine risk scores, based on performance data from a single register (your CMDB).

Using automated data validation and evidence gathering, ServiceNow IRM identifies non-compliant controls, monitors high-risk areas and manages Key Risk Indicators and Key Performance Indicators. Relationships across entities are shown using CMDB information, thereby enabling real-time business impact assessment of a control failure.