Retail

In today’s retail landscape, customer expectations are higher than ever. From seamless in-store experiences to fast online service, agility and consistency are essential. Atlafy helps retail organizations unlock the full value of ServiceNow—streamlining operations, improving customer engagement, and empowering employees to deliver excellence across every channel.

Use Cases

Omnichannel Customer Service

Unify support across physical stores, or e-commerce to provide a single, consistent customer experience.

Store Operations & Incident Management

Manage store incidents—POS failures, facility issues, or IT outages—with automated workflows and faster resolution times.

Supply Chain Visibility

Gain end-to-end visibility into inventory and logistics, ensuring shelves are stocked and deliveries arrive on time.

Employee Experience & Productivity

Provide store associates and managers with self-service portals, mobile tools, and virtual agents to simplify daily tasks and focus on customer satisfaction.

Key benefits

Enhanced Customer Experience

Deliver faster, personalized service that builds loyalty and drives repeat sales.

Operational Efficiency

Eliminate silos and manual processes with connected workflows across retail channels.

Data-Driven Decisions

Access real-time dashboards and analytics to optimize store performance and supply chain operations.

Scalability & Flexibility

Support seasonal peaks, new store openings, or e-commerce growth with scalable, cloud-based solutions.

Empowered Workforce

Free up employees from repetitive tasks so they can focus on creating memorable customer experiences.