Human Resources Service Delivery

Deliver faster, smarter, and more human HR services

Human Resources plays a critical role in shaping the employee experience. Yet, many HR teams still rely on manual processes, fragmented systems, and outdated tools that slow down service delivery. ServiceNow HR Service Delivery (HRSD) empowers organizations to modernize their HR operations, deliver fast and consistent services, and create exceptional employee experiences from day one. With Atlafy, you can unlock the full potential of ServiceNow HRSD to automate processes, centralize Human Resources services, and provide employees with seamless support across the entire lifecycle — from onboarding to offboarding.

Today’s workforce expects clarity, transparency, and fast access to information. HRSD consolidates HR services into a single platform, making it easier for employees to find what they need, when they need it. At the same time, it frees HR teams from repetitive administrative tasks, enabling them to focus on strategic initiatives that truly impact engagement, productivity, and retention.

Use Cases

Case & Knowledge Management

Streamline how HR handles employee requests, questions, and issues — centralizing knowledge bases, automating case assignments, and reducing resolution times.

Employee Center & Self-Service Portal

Provide employees with a one-stop portal for HR services, policies, and requests, available anytime, anywhere. Enable managers with tools specific to their roles.

Employee Journeys & Lifecycle Events

Manage key lifecycle moments — onboarding, promotion, leave of absence, transitions, offboarding — with structured workflows and communications that ensure consistency and compliance.

Document Management & Templates

Automate the generation, review, and storage of HR documents. Use templates for common needs like contracts, offer letters, verification letters, and policy acknowledgments.

Key Benefits

Enhanced Employee Experience

Streamline how HR handles employee requests, questions, and issues — centralizing knowledge bases, automating case assignments, and reducing resolution times.

Operational Efficiency

Provide employees with a one-stop portal for HR services, policies, and requests, available anytime, anywhere. Enable managers with tools specific to their roles.

Data-Driven Insights

Leverage dashboards and analytics to measure HR performance, identify trends, and drive continuous improvement.

Compliance & Security

Maintain regulatory compliance, protect sensitive HR data, and ensure proper governance across HR activities.

Scalable and Flexible HR Service Delivery

Scale up smoothly during hiring surges, geographic expansion, or organizational change. Adapt workflows and roles as needed.