Configuration Management Database

Gain full visibility and control of your IT landscape with a single source of truth

Every modern organization relies on a complex network of assets, applications, and infrastructure. Without visibility and control, even minor disruptions can lead to costly downtime and operational inefficiencies. ServiceNow Configuration Management Database (CMDB) provides a single source of truth for all your IT assets and services — helping you understand dependencies, manage change, and maintain a healthy, resilient IT environment.

Atlafy helps organizations unlock the full power of ServiceNow CMDB to gain real-time visibility, improve service reliability, and make smarter, data-driven decisions that drive operational excellence.

‍As IT environments grow more complex, managing configuration data becomes essential for stability, compliance, and performance. ServiceNow CMDB consolidates all configuration items (CIs) into a unified system, giving teams complete visibility into how infrastructure, applications, and services interconnect.

With an accurate and dynamic CMDB, IT teams can proactively manage changes, assess impacts before incidents occur, and support every IT process—from operations to security and compliance.

Use Cases

Discovery & Service Mapping

Automatically identify and map your entire IT landscape — from hardware and software to cloud resources and services — ensuring complete and up-to-date visibility.

Data Reconciliation & Normalization

Eliminate duplicate, inconsistent, or outdated records. Maintain high data accuracy through automated validation and reconciliation processes.

Change Impact Analysis

Understand the relationships between CIs to predict how changes will affect critical services and minimize the risk of outages.

Health Dashboard & Monitoring

Continuously monitor CMDB data quality with built-in dashboards, alerts, and metrics that highlight configuration issues before they cause disruption.

Integration with ITSM & ITOM

Connect your CMDB with ITSM, ITOM, and other ServiceNow applications to enable end-to-end visibility and efficient incident, problem, and change management.

Key Benefits

Unified Visibility

Gain a comprehensive, real-time view of your entire IT ecosystem and its interdependencies.

Improved Service Reliability

Provide employees with a one-stop portal for HR services, policies, and requests, available anytime, anywhere. Enable managers with tools specific to their roles.

Operational Efficiency

Reduce manual data maintenance, eliminate silos, and automate workflows across IT processes.

Compliance & Risk Reduction

Maintain compliance with regulatory and security standards through complete and auditable configuration tracking.

Smarter Decision-Making

Leverage accurate, actionable insights to plan changes, optimize resources, and support digital transformation.

Why Atlafy?

As a trusted ServiceNow partner, Atlafy helps organizations design, implement, and optimize their CMDB to deliver lasting value. Our team ensures data accuracy, governance, and alignment with business goals — turning your CMDB into a powerful enabler of IT visibility and resilience.

Whether you’re just starting your CMDB journey or optimizing an existing implementation, Atlafy provides the expertise and strategic guidance to help you get the most out of your ServiceNow investment.