IT Operations Management

Streamline IT operations, increase visibility, and reduce service disruptions

At Atlafy, we help organizations unlock the full power of ServiceNow IT Operations Management (ITOM) to build a more resilient, proactive, and automated IT environment. Gain full control over your infrastructure (on-premises, in the cloud or hybrid) while preventing outages, optimizing resources, and driving operational excellence.

ServiceNow ITOM is a suite of solutions that enables IT teams to discover infrastructure and application dependencies, monitor health, manage events, and automate routine tasks. It transforms reactive IT operations into predictive, intelligent systems using AI and machine learning. As a trusted ServiceNow partner, Atlafy brings deep expertise in ITOM implementation, integration, and optimization.

ITOM Visibility: Automatically discover and map all assets, applications, and dependencies to build a trusted CMDB.
ITOM Health: Monitor service health with AIOps, event correlation, anomaly detection, and predictive analytics.
ITOM Optimization & Cloud Accelerate: Govern cloud resources, reduce costs, manage capacity, and orchestrate automation at scale.

Use Cases

Discovery & Service Mapping

Automatically identify all your IT assets and services, and visualize their interdependencies. Create a dynamic, up-to-date CMDB, which acts as the foundation for ITOM and other ITIL processes such as Incident, Problem, Change, Asset, and Configuration Management.

Third-party Data Integration

Use IntegrationHub ETL and Service Graph Connectors to ingest, normalize, and govern data from external tools, ensuring a complete and accurate CMDB.

Event Management & AIOps

Prioritize, correlate and respond to the most critical events with AI-powered insights and proactive alerts.

Cloud Management & Governance

Gain visibility and control over multi-cloud environments to optimize usage, security, and cost.

Operational Intelligence

Leverage advanced analytics to detect anomalies, predict issues, and continuously improve performance.

Service Health Dashboards

Monitor IT health in business context, improving executive reporting and decision making.

Key Benefits

Complete Infrastructure Visibility

Automatically discover and map IT assets and services in your CMDB across hybrid environments. Providing the single source of truth needed to understand dependencies, assess impact, and ensure data-driven decisions for ITOM, ITSM, ITAM, and SecOps processes.

Optimized Cloud, Kubernetes and On-Prem Resources

Improve performance and cut costs through smarter cloud & hybrid infrastructure management.

Predictive IT Operations

Govern cloud resources, reduce costs, manage capacity, and orchestrate automation at scale.

Increased Operational Efficiency

Free up your IT team by automating repetitive tasks and standardizing workflows across systems.

Operational Resilience & Compliance

Demonstrate resilience, ensure regulatory compliance, and reduce risk.

Cloud Cost Optimization

Control and optimize multi-cloud usage, security and costs.

Faster Root Cause Identification

Break down silos using IntegrationHub ETL and Service Graph connectors to ingest and normalize external data.

Integrate third-party data into your CMDB

Use intelligent alert correlation and AIOps to reduce noise and resolve incidents faster.