Telecom

Telecommunications companies face constant pressure to deliver reliable services, scale rapidly, and adapt to new technologies while ensuring compliance and customer satisfaction. Artificial Intelligence (AI) is reshaping the industry, enabling predictive insights, automation, and smarter decision-making. ServiceNow combines these AI capabilities with a robust digital foundation, helping telecom organizations simplify operations, reduce costs, and accelerate transformation. At Atlafy, we merge our expertise in ServiceNow with deep knowledge of the telecom sector to help providers maximize performance and stay competitive.

Use Cases

Maintaining network reliability

Telecom providers handle complex infrastructures where outages can quickly impact thousands of customers. AI-powered monitoring within ServiceNow helps detect anomalies early and accelerate resolution to minimize downtime.

Improving customer support

With millions of users demanding fast responses, telecoms need efficient ways to manage inquiries and complaints. AI chatbots and virtual agents in ServiceNow assist customers instantly, while agents access real-time insights to resolve complex cases faster.

Managing IT complexity

Large telecoms run on a mix of legacy and modern systems that must work seamlessly together. ServiceNow, enhanced with AI-driven analytics, provides a unified platform to standardize and optimize IT operations.

Meeting strict compliance standards

The telecom industry operates under tight regulations around data protection, service quality, and security. Automated compliance workflows, supported by AI-driven risk detection, reduce errors and ensure adherence to standards.

Coordinating field operations

Deploying and maintaining telecom infrastructure requires thousands of technicians across multiple locations. ServiceNow leverages AI for intelligent scheduling and resource allocation, ensuring efficient field service management.

Key benefits

Streamlined Operations

Automate workflows and use AI-driven recommendations to reduce manual tasks and improve efficiency.

Faster Service Delivery

Standardize processes and leverage predictive intelligence to accelerate time-to-market for new telecom services.

Enhanced Customer Experience

Apply AI-powered chatbots and case deflection tools to improve response times and service quality.

Risk and Compliance Management

Use automation and AI to stay ahead of regulatory requirements while ensuring secure and reliable operations.

Scalability

Easily adapt systems to support network expansion and new business models with AI-driven insights.